GEPCO MIS – Management Information System 2024

Recently, the GEPCO introduced a Management Information System (MIS) to streamline customer service and utility operations. The goal of the GEPCO MIS is to enhance transparency, accountability, and customer satisfaction by allowing online access to electricity services.

GEPCO-MIS

The GEPCO Management Information System (MIS) can be easily accessed on the GEPCO website.

  • Consumers can also receive SMS and email notifications. 
  • Features include an online self-service portal and mobile apps, options for online bill payment, lodging complaints, requesting new connections, downloading e-bills, etc.
  • The system is integrated with GEPCO online bill and other legacy IT systems to ensure unified data.
  • Analytics are used to understand consumer behavior, and workflows automate complaint and case management.
  • Modern payment options are available through payment gateways and digital wallets, with strong cybersecurity protocols in place for data safety. 
  • Transparency and accountability to consumers are improved through digital access, enhancing consumer experience and satisfaction. 
  • The use of technologies such as cloud, mobile apps, analytics, and automation helps to enhance organizational efficiency.

The Online GEPCO Management Information System (MIS) is a digital platform that allows users to access electricity services and manage their accounts on the internet.

  • This system is based on cloud technology, enabling real-time information exchange between GEPCO databases, customer portals, mobile applications, and employee dashboards.
  • Upon logging into the system, customers can view their account information from the billing system and choose from options such as bill payment, complaint registration, or new connection applications.
  • Their requests are documented and sent to the relevant departments for processing.
  • Unique reference IDs are created for monitoring purposes.
  • The main system records each transaction, updates databases, and automatically notifies users through SMS, email, and in-app messages.

For Customers

Steps to access the GEPCO Management Information System (MIS) for customers:

  • Visit the provided website and select “Online Services”.
  • New users should register by entering their account information and contact details
  • Existing users can log in with their login credentials.
  • Once logged in, customers can utilize various services such as online bill payments, filing complaints, and downloading e-bills.
  •  Additionally, customers have the option to use the GEPCO mobile application on Android/iOS devices for convenient access anytime.

For Employees

  • Please access the staff portal.
  • Sign in using your employee identification number and password.
  •  Employees are granted access to specialized dashboards and reports based on their role.
  • The operations team is able to view and handle customer requests and complaints.
  • The technical team can monitor outage alerts and assets status, among other things.
  • The billing team is able to follow revenue collection and dues recovery.
  • The HR team can oversee employee records, attendance, and payroll.
  • Administrators have the ability to manage employee access and system controls.
  • Employees have the option to generate tailored reports as needed.
  • Both customers and employees can access relevant services customized to their needs through the GEPCO MIS portal and mobile applications.
  • The GEPCO MIS offers a customer platform and mobile applications for clients to digitally access electricity services around the clock. Customers can make payments, file complaints, and request new services.
  • The MIS seamlessly connects with GEPCO’s billing system, payment gateways, field workforce database, and other internal systems. This allows for immediate data exchange.
  • Customer service requests are automatically directed to the appropriate departments for processing, following established workflows. Automated notifications through SMS, email, and push notifications are sent to customers for reminders, updates, and alerts based on specific events or timelines.
  • Employees have access to customizable reports and data visualizations that provide insights into operations, performance, and analytics. The field workforce receives real-time updates and digital instructions to efficiently manage tasks such as resolving complaints without delays.

Court Cases Record

The Management Information System (MIS) records and stores information on legal proceedings concerning different inquiries linked to GEPCO. MIS is responsible for handling all records of court cases, both historical and current. The results, rulings, judgments, and examinations of these cases are documented and stored for future reference.

New Connection Requests

GEPCO is broadening its electricity distribution services, which involves handling requests for new connections. The Management Information System (MIS) keeps track of all new connection requests, including the number of connections that have been set up, requests that are still pending, and any problems that arise during the installation. Complaints related to new connections are recorded and resolved by supervisors.

Bill Correction

The Management Information System (MIS) at GEPCO ensures accurate billing adjustments for customers using online services. The platform is designed to maintain accurate and up-to-date records of your electricity usage. If any billing errors are detected, our expert team utilizes the MIS system to initiate a prompt correction process.

Cash Record

Managers and administrative bodies at different levels within the organization are responsible for documenting cash transactions. The Management Information System (MIS) protects the record of cash movements. Additionally, managers handle customer complaints related to payment problems.

Defaulters Recovery Status

The process of collecting payments from individuals who have failed to pay, referred to as defaulters, is supervised in GEPCO. The MIS system guarantees the precision of all payment recovery data. It monitors and controls the reception of payments from defaulters.

Maintains the documentation of financial transactions

The GEPCO MIS team carefully reviews the financial transactions of the company across different levels of the organization. Additionally, all cash transactions are documented in the database of the digital system for future reference.

Online Complaints Status

Clients can choose to lodge complaints related to adjustments in bills, establishing new services, making payments, and transferring services. The Management Information System (MIS) is responsible for overseeing and dealing with customer grievances in a timely manner. Comprehensive documentation of all complaints that are received, resolved, and still pending is maintained in the administrative division of GEPCO’s MIS.

Online Bill Payment

The GEPCO MIS features a range of options to improve customer service and accessibility online. Key functions include the ability for customers to conveniently pay their electricity bills using debit/credit cards, internet banking, and mobile wallets.

Notifications 

Important notifications, such as bill generation, payment due dates, and outage alerts, are communicated to customers through SMS or email.

GEPCO’s system is constructed using a strong cloud-based framework that links their databases, customer interactions, and employee dashboards. The automation of tasks alongside efficient workflows improves clarity. Consumers have round-the-clock access to electricity services via the portal and mobile application.

An Android application has been introduced by GEPCO (Gujranwala-Electric Power Company) as a component of its digital services efforts to enable customers to conveniently access and handle electricity services via their mobile devices.

The easy-to-use Android app permits users to make online payments for their electricity bills using credit/debit cards, net banking, or mobile wallets with just a few clicks. Customers can also report issues regarding electricity supply or billing by completing a complaint form within the app, which generates a unique complaint number for monitoring.

The Gujranwala Electric Power Company, known as GEPCO, has introduced mobile applications for both Android and iOS devices to simplify access to electricity services while on the move. These apps enable customers to easily pay their electricity bills, report any issues, check their payment history and account details, receive notifications and alerts about power outages, and much more.

The Android app comes with a range of features including the ability to make online bill payments using various methods, submitting complaints through in-app forms, receiving alerts for new bill generation, viewing previous bills and payments, tracking the status of any complaints, getting reminders for upcoming payments and scheduled outages, and more. Users can access all their electricity account information at any time through the app.

The Management Information System (MIS) at GEPCO is an integral part of our commitment to providing accurate and reliable services to our valued customers. By using this system to organize data, our MIS quickly detects and corrects any billing errors, promoting transparency and accountability in our operations. As we strive to ensure customer satisfaction, the GEPCO MIS remains essential in upholding high standards of service delivery. We are dedicated to serving you with integrity and efficiency.